Shipping Policy

You will receive a tracking number via email or text once your order ships.

If USPS or UPS misplaces or incorrectly delivers packages, the only option for resending them is to request a signature upon delivery. Unfortunately, refunds are not available in such cases. Please contact info@hachishears.com within 3 days if the tracking shows that the package was delivered but you did not receive it.

Lost or Non-Delivery Shipping Policy

Hachi Shears Premium is not responsible for packages marked as delivered by the carrier but reported as not received. In the event of a lost or non-delivered shipment, the customer is required to file a claim directly with the shipping carrier.

Once the claim has been submitted, the customer must provide Hachi Shears Premium with the official claim number for verification. After verification is completed, a replacement shipment may be issued at our discretion. All replacement shipments will be sent with signature confirmation required.

Claims must be filed within a reasonable timeframe of the delivery date. Failure to submit a carrier claim or provide a valid claim number will result in the request being denied.

If customer provided the wrong address at checkout, Hachi Shears Premium is not responsible to cover a new shipment or refund.